• Returns are accepted for regular-priced items only.
• Requests must be submitted within 14 days of receipt.
• All approved returns will be refunded as store credit valid for 6 months.
• We do not provide cash refunds under any circumstances.
• Each order is entitled to a one-time return for store credit only. Purchases made with store credits are not eligible for further returns/exchanges.
• Boomi Rae reserves the right to amend these terms & conditions without prior notice. By purchasing from our site, you acknowledge and agree to our Returns & Exchanges Policy.

To qualify for a return, all items must be:

• In original clear plastic packaging (returns without packaging will be rejected).
• With the Boomi Rae paper tag intact.
• In original sizing packaging, if provided.
• Unwashed, unaltered, unworn.
• With all original accessories included.
• Free from makeup stains, odours or damage.

The following cannot be returned or exchanged:

• Sale items / final sale items (sold as-is).
• Items purchased from third-party stockists.
• Items with minor imperfections that do not affect wearability (e.g., small specks on light fabrics, slight thread issues, minor lace/zipper irregularities).
• Items reported after the stated return window.

• Exchange is only available for wrong item/size received or defective items, subject to stock availability.
• If the originally purchased item is out of stock, store credit will be issued instead.
• All exchanges must meet the same item condition requirements stated above.

We strive to ensure every item goes through careful quality checks. However, in the rare case you receive a defective item:
1. Email boomi.wear@gmail.com with:

• Subject line: Return/Exchange Request – [Your Order Number]
• A snapshot of your invoice
• Clear photos of the item received (or defected item)

Important Notes:

• Requests must be submitted within 7 days of receipt (local & overseas).
• Items must remain in original packaging with tags intact.
• Exchange/store credit will only be offered if the claim is valid and the item is returned in original condition.
• If a replacement is unavailable, store credit will be issued instead.

Not Considered Defects:

• Measurement discrepancies under 0.75”
• Slight colour variations due to photography, lighting, or screen settings
• Washable stains or marks
• Issues caused by washing (e.g. colour run, shrinkage, stretching). We strongly recommend and avoiding soaking.
  
  
  

• Store credits are valid for 6 months from the date of issue.
• Store credit will only be issued to the original order account.
• Shipping fees (both original and return) are non-refundable.
• Return shipping fees are borne by the customer, unless the item received is incorrect or defective.

1. Email boomi.wear@gmail.com with the subject line:
   Return/Exchange Request – [Your Order Number].
2. State the reason for your return/exchange and attach relevant photos (if applicable).
3. We will respond within 1–2 working days (Monday to Friday, 10am–5pm).
4. Once approved, you may proceed to return the parcel via a trackable mailing method.

All Direct Messages (Instagram/Tiktok/etc.) relating to exchanges or returns will be redirected to email for proper tracking.